ontology for IT system management

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ontology for IT system management

Jake Lee
Dear,

My interesting/job domain: IT service management (so called ITSM or ITIL)
and system management.

I wold like to build the ontology and/or taxonomy for this domain, and I
want to inlcude:

* CMDB information about inventory and/or asset
* event, performance and trouble tickets information

Could you give me help for related materials?

Thanks in advance


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